Terms of Service

These terms apply when you rent a stroller from Orlando Stroller Rentals through this website. By placing an order, you agree to them. Please read the sections on care, damage, and safety in particular.

Booking and payment

• Rentals are priced as a flat total by length of stay, not per night: the price shown for the stroller you select covers 1–3 nights, and longer stays are priced in the bands shown at checkout. The total shown at checkout is the amount you will be charged.
• Payment is taken at the time of booking through PayPal. Your rental is confirmed once payment is complete.
• Prices are set by us and calculated on our servers. If a price is displayed in error, we will contact you before charging you a different amount.
• Add-ons you select (such as insurance, a stroller hook, or bottled water) are one-time charges for the whole rental, not per night.

What's included

Every rental includes a cooler, parent console, and rain cover at no extra charge. All of our strollers are approved for Disney World, Universal, and other Orlando theme parks, and are cleaned and sanitized with hospital-grade disinfectant before each rental.

Delivery and return

• Free delivery to Disney Resorts, Universal-area hotels, AirBnBs, vacation rentals, and other resorts in the tourism district, within roughly a 20-minute radius of our store in the Orlando, Kissimmee, and Davenport areas.
• At Disney resorts, you must meet our driver outside the lobby for both delivery and return.
• At vacation rentals and AirBnBs, you must provide your full address and community gate code at checkout so our driver can reach the property. We are not responsible for a failed delivery if the address or gate code is missing or incorrect.
• Collection by you is available at MCO Airport (Terminal B only) or at our storefront, where a 24-hour self-serve rack is available.
• You choose your delivery and return times at checkout. Please be reachable at the phone number you gave us during those windows.

Extensions

Need the stroller longer? Text us at (800) 281-0884. Extensions depend on inventory availability and are priced as the difference between your original stay and the price for the longer stay. We will do our best to accommodate you, but an extension is not guaranteed until we confirm it.

Cancellations and refunds

• Cancel more than 24 hours before your delivery time for a full refund.
• Cancel within 24 hours of delivery and we will refund your rental less any costs already incurred, such as a driver already dispatched.
• Once a stroller has been delivered, the rental is non-refundable for nights already begun. If you return it early, contact us and we will review a partial refund for unused nights.
• If we cannot fulfill your rental for any reason, you receive a full refund.
• To cancel, text or call (800) 281-0884. Refunds are issued to the original PayPal payment.

Care of the stroller

• The stroller remains our property. Please return it in the condition you received it, minus normal wear from ordinary use.
• Accidental damage is covered if you purchased the insurance add-on at checkout. Without it, you are responsible for the cost of repair.
• You are responsible for the replacement cost of a stroller that is lost, stolen, or damaged beyond repair, and for damage caused by misuse, neglect, or leaving it unattended.
• Please do not leave the stroller unattended overnight outside a secured area, and do not transfer it to anyone else.
• If the stroller is not available for collection at the agreed return time and place, we may charge for the additional nights at the price for the longer stay (the band your rental moves into) until it is returned.

Safety and your responsibility

Strollers are provided for ordinary use by families. You are responsible for supervising any child using the stroller at all times, for using the harness and brakes as intended, and for staying within the manufacturer's stated weight limits (listed on each stroller's page). Do not modify the stroller, hang heavy loads from the handlebar in a way that could tip it, or use it in a manner it was not designed for.

Inspect the stroller on delivery. If anything looks wrong, contact us right away and we will swap it. To the fullest extent permitted by Florida law, our liability arising out of a rental is limited to the amount you paid for that rental, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

If something goes wrong

Text or call us at (800) 281-0884. If a stroller has a problem during your rental, we will swap it out as quickly as we can, we would much rather fix it than have it spoil your trip.

Text messages

Orlando Stroller Rentals offers an optional text-message program for order updates. If you opt in, we send SMS messages about your rental: a booking confirmation, updates on delivery day from your driver, a reminder before your return, replies when you text us a question, and, after your rental, a single request to leave us a review.

• How you opt in: by checking the "Text Updates" box at checkout. The box is unchecked by default; we never pre-select it.
• Consent is not a condition of purchase. You can rent a stroller without opting in to texts; we will reach you by phone or email instead.
• How you opt out: reply STOP to any message and we will stop texting you. Reply HELP for help, or contact us using the details below.
• Customer support: reply HELP, call (800) 281-0884, or email info@orlandostrollerrentals.com.
• Message frequency varies with your rental; a typical rental generates a handful of messages.
• Message and data rates may apply. Check with your wireless carrier for details.
• Carriers are not liable for delayed or undelivered messages.
• We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
• Text messaging originator opt-in data and consent will not be shared with any third parties.

Privacy

How we handle your information is described in our Privacy Policy.

Changes to these terms

We may update these terms. The version in effect when you place your order is the one that applies to that rental. The effective date is shown at the top of this page.

Governing law

These terms are governed by the laws of the State of Florida, and any dispute will be handled in the state or federal courts located in Orange or Osceola County, Florida.

Contact us

Orlando Stroller Rentals · 3232 Rolling Oaks Blvd, Kissimmee, FL 34747 · Text or call (800) 281-0884 · info@orlandostrollerrentals.com