FAQs

See How to Reserve a Stroller for your WDW Resort and More…

We know when it comes to your family’s safety and well-being, every decision is a big one. Let us make yours easier. We’ve rented thousands of strollers to vacationing families likes yours so we’ve put the most common questions we’ve been asked in one easy place.  Browse through our answers so you can confidentially enjoy your vacation knowing our family is looking after yours. If you have a specific question you don’t see here, please feel free to contact us with your question.  

YES, WE DELIVER TO ALL WALT DISNEY WORLD RESORTS' LUGGAGE ROOMS/BELL SERVICE. You do not need to be present when we deliver your stroller or when we come to pick up your stroller.

1. What are the differences between the strollers?

  CITY MINI SERIES  CITY MINI GT SERIES CITY ELITE SERIES LIBERTY PUSHCHAIR
ADJUSTABLE HANDLEBAR NO YES YES YES
NEAR FLAT RECLINING SEATS YES YES YES YES
LARGE ADJUSTABLE CANOPY YES YES YES YES
SUPER FAST, EASY, QUICK FOLD  YES YES YES YES
PARENT CONSOLE/CUP HOLDER YES YES YES YES
SUPER CLEAN ALWAYS ALWAYS ALWAYS ALWAYS
WEIGHT OF SINGLE STROLLERS 16.8 POUNDS 20.9 POUNDS 26 POUNDS 29 POUNDS
WEIGHT OF DOUBLE STROLLERS 26.6 POUNDS 32.5 POUNDS 41 POUNDS  
WEIGHT SINGLES CAN HOLD 50 POUNDS 65 POUNDS 75 POUNDS 100 POUNDS
WIEIGHT DOUBLES CAN HOLD 50 POUNDS PER SEAT 50 POUNDS PER SEAT 50 POUNDS PER SEAT  
RECOMMENDED HEAD HEIGHT 23 inches 26 inches 26 inches 28 inches
SIZE OF STROLLER WHEN FOLDED THINNEST  THIN  THICKEST  THICK
STORAGE UNDER AND BEHIND SEATS  YES YES YES YES
PIVOTING FRONT WHEELS YES YES YES YES
REMOVABLE FRONT & BACK WHEELS YES YES YES YES
5 POINT ADJUSTBALE HARNESS YES YES YES YES
FULL ANGLE SUPPORTS INFANT YES YES YES NO
GLIDER BOARD CAN ATTACH YES YES YES NO

 

2. Are the strollers cleaned between use?

Absolutely! It is a top priority of ours to make sure every stroller is thoroughly cleaned for every customer. We use a non-toxic all natural cleaner on our strollers. Shannon (the owner) is a Mom of young ones too, and would only rent strollers that she would want to rent herself.

3. I am staying from Saturday - Saturday. What rental option do I choose?

Simply choose your dates on the calendar and your price is automatically calculated for you.  A Saturday to Saturday rental is considered 4-7 nights.  

4. What can I do to protect my stroller from theft and should I purchase the insurance?

Park your stroller in the designated stroller parking areas. Press the foot lever to lock the back wheels together. Take all personal belongings with you. You may also remove one of the back wheels by pressing a button on the side of the wheel. It is extremely fast and easy to do.  

The insurance covers you from incurring any costs due to theft or damge to the stroller.  While theme parks are gernerally safe and secure, theft does occur however it is infrequent.   Damage can occur if children are over the recommended weight capacity for each stroller.  A couple of suggestions that we have are to never force the stroller up on to a curb while children are occupying it and please avoid rolling the stroller over the Trolley Track on Main Street USA since the wheels can get caught in them.  

5. Is gratuity for the bell service included in the rental price?

No, it is not included in the rental price. Gratuity is greatly appreciated by all of the hard working bell service staff.

6. Do I need to be present when the stroller is delivered?

No. If you are staying at a hotel, we will deliver the stroller to the bell service/luggage room at your hotel. Once you arrive, you can give your name to the bell service desk and let him/her know you have a stroller that was rented through Orlando Stroller Rentals. On your last rental day, simply return the stroller to the bell service/luggage room. The stroller will be tagged with your name along with Orlando Stroller Rental's name.

7. We will be staying at multiple hotels during our stay. How can we notify you of this?

Yes. You may select a delivery hotel and a different return hotel.

8. I really need to have my stroller in my possession past the 11am checkout time. Can I do this?

Being frequent Orlando theme park visitors with children, we understand that sometimes there are late departures. Please choose the stroller return time that best accommodates your travel needs.

9. We are staying at a private residence. Will you deliver the stroller prior to our arrival?

Yes. Please be sure to let us know the address of your house rental in the comments section as well as the gate code if necessary. Our delivery range is a 15 min radius of our store.  You may also choose to pick the stroller up at our store located at 7810 W Irlo Bronson Memorial Highway (Rte 192) Kissimmee, FL 34747.

10. When will my credit card be charged?

Your credit card is charged at the time your order is placed. A confirmation email is sent upon order placement.

11. I need to cancel my order. How do I do this?

Please email us at reservations@orlandostrollerrentals.com and let us know that you are cancelling your order. Any cancellation made before 48 hours of the first rental date will be given a full refund. Any cancellation made within 48 hours of the first rental date will be charged a fee of $50.

12. Do you charge a delivery fee and do you deliver to the airport area?

Delivery to ALL Orlando theme park resorts/hotels and area residences is free of charge.   You will find during the reservation process a detiled list of hotels.  Choose your location by selecting the hotel in the delivery and return list of resorts. We do not deliver to the airport and airport area hotels so please choose a store pickup and return if you are staying at a hotel near the airport.

13. I have a problem with my stroller. How do I notify you?

Please call us at 800-281-0884 and we will make every effort to replace your stroller in a timely manner. Our number is also located on the tag affixed to the stroller so don’t worry if you forget our number at home.

14. I sent an e-mail and why haven't I received a response?

To make sure our e-mails are not sent into your spam folder, please make sure your inbox is set to receive messages from reservations@orlandostrollerrentals.com.

15. Do the strollers have cup holders?

Yes, ALL of our rentals come with a Baby Jogger parent console FREE of charge.

16. I am a travel agent booking for my clients. Do you offer incentives to travel agents?

Yes, we offer incentives to travel agents. Please contact Shannon at reservations@orlandostrollerrentals.com to discuss further.

17. Do you offer rain covers?

Yes. We rent Baby Jogger rain covers designed to fit the Baby Jogger strollers. They are offered at no charge and If you are interested, please check the rain cover box located in the upper right corner of the stroller reservation page.   Guests will be charged $40 if the rain cover is not returned with the rental stroller.  

18. Can I leave my stroller every night with the bell service instead of bringing it to my room?

No, please have your stroller with you when you return to your hotel room. It is a courtesy of the hotels that our strollers are delivered to and picked up from their luggage rooms. The strollers must remain with you over night during your vacation.